MISSION CONTROL is all about paperwork and processes. We'll help you to identify what needs to be done and the best-practice ways of keeping it all under control.
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Account Management triage: prioritising your tasks
When deadlines and requests conflict, what do you do? How do you decide which issue to attend to first, and how are you supposed to get everything done on time?
Adopting a kaizen mindset
If you are open enough to embrace the kaizen philosophy, it could be just the thing that helps you to hone your skills and make your agency the best it can be.
Can an Account Manager ever go "paperless"?
Is it possible to fully-digitise an Account Manager's world when we are so reliant on paper?
Call reports: the good, the bad and the boring
Writing a call report is a necessary tedium that Account Managers do to maintain superstar status. Here’s how to ease the report-writing pain.
Credit notes: when, why and how
If you need generate or authorise a credit note, here's how to go about it, and what you should do to avoid the need for credit notes on future projects.
File naming and version tracking
The importance of sound file naming and version control for your Account Management files.
Invoicing: how we make money
Invoicing is one of an Account Manager's least favourite tasks but one of the most important. Here's how to keep your agency's lifeblood flowing.
RFPs, tenders and pitches - are they worth it?
For some agencies and newbies, RFPs, tenders and pitches can be daunting to say the least. Let's explore the pitch process and ask "is it worth it?"
To-do lists: the day Microsoft Outlook failed
It's highly unlikely you'll remember all you need to do on a day-to-day basis. Here's how to use to-do lists to super-charge task management.
An account manager is responsible for the profitability of projects. How can you prove gross profit unless you can accurately track all hours spent on the job?
If you liked these articles, you'll LOVE 'How to Wrestle an Octopus: an agency account manager's guide to pretty much everything'!
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