We’ve all heard the customer service adage of “under-promise and over-deliver”. Neither “under-promising”, nor “over-delivering”, are particularly sensible ways of conducting business, and neither are required in order to deliver great customer satisfaction.
Agency Account Managers are the "do-ers" of the client service team. They are required to pump the work through the system, often juggling multiple projects for multiple clients at any one time. It's highly unlikely you'll remember all you need to do on a day-to-day basis. Those without an efficient and effective task management system will find things will fall through the cracks, only adding strife to your already-hectic workload (not to mention a trail of unhappy clients). Here's what you can do to plug those cracks.