Your attitude will make or break all of your business relationships - both externally with your clients and suppliers, and internally with your team.
Your attitude will also be a major factor in your agency's success, job promotion opportunities and your work/life happiness. Your attitude can help you to rise to new heights, or it can bring you crashing back to earth.
To have a successful and enjoyable career it helps to run the occasional attitude-check on yourself (or - if you are brave enough - have a friend or colleague do it for you).
A truism is that people do business with people they like. Skills and experience help to attract clients, but you need to add a winning attitude to keep clients happy and repeat business flowing. That's a win-win-win outcome (for you, your agency and clients)!
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Keeping clients happy will lead to repeat business and word-of-mouth referrals. Keeping suppliers happy could mean sharper pricing and improved turnaround times. Keeping your team happy will allow you to move work around your agency quickly and without fuss. And, most of all, it will mean people will like working with you, which should open more doors than you could ever imagine.
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