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    Conquering time pressures and stress

    March 25, 2017

    One of the biggest stress-culprits for an account manager is the feeling that there are never enough hours in the day to do everything that needs to be done. When you are dealing with a barrage of deadlines, fighting fires, and placating an army of people, the tyranny of "time" becomes a very real issue.
    Confidence is key

    March 19, 2017

    Confidence is something that grows the more you do something, and the older you get. It's something that can be learned over a period of time and testing; and it's something that is vital to develop for the health of your career.
    Fixing broken relationships

    March 11, 2017

    Client relationships can become "broken" in many ways - sometimes as a result of your own account management, and sometimes due to circumstances (or people) beyond your control. You may even inherit a broken account - where the damage has already been done and it's up to you to try and fix it. How do you do that?
    Getting in front of your clients

    March 05, 2017

    All relationships (both business and personal) need nurturing to survive and thrive. The best way to keep your client relationships strong is to get in front of them on a regular basis and build genuine, business partnerships - but this is often easier said than done.
    Strive for excellence, not perfection

    February 26, 2017

    Trying to achieve perfection in aspects of your work life is an ambitious goal. Certainly our agencies would appreciate it if we were flawless in all of our work; and our clients would nod their heads and say "well done"; but what would be the cost of pursuing perfection and is that pursuit worth it (or even necessary)?